Privacy Policy

York House Group, trading as YHG Web ("we", "us", "our"), is a UK-based web design and management agency. You can contact us at team@yhgweb.co.uk or 0333 090 8062.

We collect information you provide directly to us, including:

• Name, business name, phone number, and email address submitted via our contact form
• Any details you share with us by phone or email
• Payment and billing details, which are collected and processed securely by our payment provider, GoCardless — we do not store your full bank details ourselves
• Basic website usage data (such as pages visited) via standard analytics tools

We use your information to:

• Respond to enquiries and provide quotes
• Deliver and manage the services you've signed up for, including website builds, hosting, and ongoing maintenance
• Process monthly payments via GoCardless
• Send you service-related communications (such as confirmation of changes or account updates)
• Improve our website and services

We may share your information with trusted third parties who help us deliver our services, including:

• GoCardless (payment processing)
• Our hosting and infrastructure providers
• Resend (transactional email delivery)

We do not sell your personal information to third parties.

We retain your information for as long as necessary to provide our services and meet legal, accounting, or reporting obligations. If you cancel your services with us, we retain basic records for a reasonable period afterward in line with UK accounting requirements.

Our website uses essential cookies to function properly, and may use basic analytics cookies to help us understand how visitors use our site. You can control cookies through your browser settings.

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal obligations
• Object to or restrict certain processing

To exercise any of these rights, contact us at team@yhgweb.co.uk.

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy, contact us at team@yhgweb.co.uk or 0333 090 8062.